Category Archives: Uncategorized

Customer Engagement Award Deadline Coming Soon!

Your resort or company and one of the company’s employees can be recognized for their relationship-building performance as a “Customer Engagement Professional.” The process to nominate an employee or co-worker is simple, but you must do it soon! Go to http://www.ccceprtaward.comNominations are open ONLY until January 14th.

Co-sponsors of the award are CustomerCount® (the resort industry’s premiere feature-rich, cloud-based survey solution) and Resort Trades magazine, a subsidiary of The Trades Publishing Company. Founder and CEO of CustomerCount Bob Kobek further explain the award in a brief video: https://youtu.be/giVmdJyGHVg.

To nominate an individual – whether you (or they) are a resort team member, a supplier, or vendor to resorts – visit http://www.ccceprtaward.com and enter today!  If your nominee is selected, both your company and your nominee will receive an elegant display trophy such as the one pictured here and will be profiled in Resort Trades magazine.Register for CEP Award now

About CustomerCount®

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve profitability. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/, on Twitter @CustomerCount or facebook.com/CustomerCount.

About The Trades Publishing Company

Providing free informational publications to professionals since 1987. Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. The Trades also provides timeshare industry professionals with the digital eZine Resort Trades Weekly, a regularly updated blog ResortTrades.com, and an innovative weekly online event series, the TRADES LUNCH BUNCH. For information, visit www.ResortTrades.com/LearningCenter.

Co-sponsors of the award are CustomerCount® (the resort industry’s premiere feature-rich, cloud-based survey solution) and Resort Trades magazine, a subsidiary of The Trades Publishing Company. Founder and CEO of CustomerCount Bob Kobek further explain the award in a brief video: https://youtu.be/giVmdJyGHVg.

To nominate an individual – whether you (or they) are a resort team member, a supplier, or vendor to resorts – visit http://www.ccceprtaward.com and enter today!  If your nominee is selected, both your company and your nominee will receive an elegant display trophy such as the one pictured here and will be profiled in Resort Trades magazine.Register for CEP Award now

About CustomerCount®

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve profitability. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/, on Twitter @CustomerCount or facebook.com/CustomerCount.

About The Trades Publishing Company

Providing free informational publications to professionals since 1987. Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. The Trades also provides timeshare industry professionals with the digital eZine Resort Trades Weekly, a regularly updated blog ResortTrades.com, and an innovative weekly online event series, the TRADES LUNCH BUNCH. For information, visit www.ResortTrades.com/LearningCenter.

Your resort or company and one of the company’s employees can be recognized for their relationship-building performance as a “Customer Engagement Professional.” The process to nominate an employee or co-worker is simple, but you must do it soon! Go to http://www.ccceprtaward.comNominations are open ONLY until January 14th.

Co-sponsors of the award are CustomerCount® (the resort industry’s premiere feature-rich, cloud-based survey solution) and Resort Trades magazine, a subsidiary of The Trades Publishing Company. Founder and CEO of CustomerCount Bob Kobek further explain the award in a brief video: https://youtu.be/giVmdJyGHVg.

To nominate an individual – whether you (or they) are a resort team member, a supplier, or vendor to resorts – visit http://www.ccceprtaward.com and enter today!  If your nominee is selected, both your company and your nominee will receive an elegant display trophy such as the one pictured here and will be profiled in Resort Trades magazine.Register for CEP Award now

About CustomerCount®

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve profitability. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/, on Twitter @CustomerCount or facebook.com/CustomerCount.

About The Trades Publishing Company

Providing free informational publications to professionals since 1987. Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. The Trades also provides timeshare industry professionals with the digital eZine Resort Trades Weekly, a regularly updated blog ResortTrades.com, and an innovative weekly online event series, the TRADES LUNCH BUNCH. For information, visit www.ResortTrades.com/LearningCenter.

A Message About Resilience

Today the challenges presented by COVID-19 and its attending issues are even more severe than anything we’ve faced before, threatening as it does, not only our lives, but our livelihood.

At times like these, I like to remember what my grandmother always said, “This, too, shall pass.” Born in the late 1800s, she lived through WWI, the Spanish flu, WWII, and the Great Depression. Not to be cavalier about the current situation, but what could have been more severe than tallying the 75 million souls who died on all sides during World War II? Thankfully, it appears that today’s leaders in medicine, as well as in the private and public sectors, are acting quickly and decisively to curtail the spike of the spread of Coronavirus, as well as the economic fallout it has threatened…as quickly as they can I believe.

We came across a very informative explanation of the nature of the Coronavirus from a physician with access to experts at Johns Hopkins University. The Trades has not verified the facts and does not have any expertise in this field, however, we thought the material to be of interest:

* The virus is not a living organism, but a protein molecule (DNA) covered by a protective layer of lipid (fat), which, when absorbed by the cells of the ocular, nasal or buccal mucosa, changes their genetic code. (mutation) and convert them into aggressor and multiplier cells.

* Since the virus is not a living organism but a protein molecule, it is not killed, but decays on its own. The disintegration time depends on the temperature, humidity and type of material where it lies.

* The virus is very fragile; the only thing that protects it is a thin outer layer of fat. That is why any soap or detergent is the best remedy, because the foam CUTS the FAT (that is why you have to rub so much: for 20 seconds or more, to make a lot of foam).

By dissolving the fat layer, the protein molecule disperses and breaks down on its own.

* HEAT melts fat; this is why it is so good to use water above 77 degrees Fahrenheit for washing hands, clothes and everything. In addition, hot water makes more foam and that makes it even more useful.

* Alcohol or any mixture with alcohol over 65% DISSOLVES ANY FAT, especially the external lipid layer of the virus.

* Any mix with 1 part bleach and 5 parts water directly dissolves the protein, breaks it down from the inside.

* Oxygenated water helps long after soap, alcohol and chlorine, because peroxide dissolves the virus protein, but you have to use it pure and it hurts your skin.

* NO BACTERICIDE OR ANTIBIOTIC SERVES. The virus is not a living organism like bacteria; antibodies cannot kill what is not alive.

* NEVER shake used or unused clothing, sheets or cloth. While it is glued to a porous surface, it is very inert and disintegrates only after three hours on fabric and porous surfaces, four on copper and wood, 24 on cardboard, 42 on metal, and 72 hours on plastic. But if you shake it or use a feather duster, the virus molecules float in the air for up to 3 hours, and can lodge in your nose.

* The virus molecules remain very stable in external cold, or artificial as air conditioners in houses and cars. They also need moisture to stay stable, and especially darkness. Therefore, dehumidified, dry, warm and bright environments will degrade it faster.

* UV LIGHT on any object that may contain it breaks down the virus protein. For example, to disinfect and reuse a mask is perfect. Be careful, it also breaks down collagen (which is protein) in the skin.

* The virus CANNOT go through healthy skin.

* Vinegar is NOT useful because it does not break down the protective layer of fat.

* NO SPIRITS, NOR VODKA, serve. The strongest vodka is 40% alcohol, and you need 65%. [Darn!]

* LISTERINE IF IT SERVES! It is 65% alcohol.

* The more confined the space, the more concentration of the virus there can be. The more open or naturally ventilated, the less.

* You have to wash your hands before and after touching mucosa, food, locks, knobs, switches, remote control, cell phone, watches, computers, desks, TV, etc.; and when using the bathroom.  You have to moisturize dry hands from so much washing, because the molecules can hide in the micro cracks…the thicker the moisturizer, the better.  Also keep your NAILS SHORT so that the virus does not hide there.

Gardens RV garage & home

RV Retirees Encouraged to Visit Gardens RV Village

RVers Getting a Warm Welcome From Gardens RV Village HOA President 

Hello! I understand you may be considering a visit to the Gardens RV Village. As president of the homeowners association, I’d like to invite you to stay a while and meet some of our neighbors. I know you will find it a very welcoming, friendly place.

Gardens residents are pretty active people: Besides our love of travel and RVing, most of us are passionate about exploring other interests, too. From the outdoor types who like to motorcycle through the countryside, play golf, or hone their pickleball techniques; to those involved in arts and crafts who build model airplanes, restore antique vehicles, or become champion quilters, you name it! There’s a wide diversity of interests here.

And, of course, we are HUGE on get-togethers. After all, we’re RVers! There’s an unwritten agreement in the Gardens: If your RV garage door is open, that’s an invitation to visit. And forget about taking a ‘short’ walk through the neighborhood. People here love to pause and chat. It’s like time-traveling back to a more laid-back, genteel time when the pace of life was not so harried and you could take the time to get to know your friends.

My wife, Silvia, and I were attracted to the Gardens when we were looking for a retirement destination.  Our search began during my 32nd year of active duty service in the U.S. Army. I’m the type to carefully research options. Looking for an ideal location was no different.  Through an internet search for “houses with RV garages in Tennessee,” The Garden’s RV Village website came up. I shared it with Silvia and we changed our travel plans so we could drive there and see this interesting place I found on the internet.

The day after getting set up on “Homeless Hill” in the Gardens we took a tour of all the available homes for sale. After walking around the neighborhood and talking with all the friendly people, Silvia and I knew we had found the perfect place for us!

We couldn’t have found a more ideal, well-suited place. First, our money goes further by living in Crossville. Not to mention, there’s no state income tax on my pension. City and county real estate taxes are just about the most affordable in the country. But even more than that, we believe the quality of life we’re experiencing here, in the Gardens, is impossible to beat.

Almost all of your friends and neighbors here are retired. This makes it very easy to do things together any day of the week. We share ideas, experiences, and information with each other all the time. We play together, we work on projects together and we travel together. We help each other in so many ways. There is just no better place to be! I encourage you to come see for yourself. Most folks say their only regret is they did not come here sooner!

Sincerely,

Eugene Turpin, President
The Gardens RV Village Homeowners Association

Thank you, Gene, for sharing your thoughts! Readers interested in learning more about visiting Homeless Hill and seeing The Gardens, may visit their website at GardensRV.com